Find answers to common questions about our relocation guides
Each guide is a comprehensive 15-30 page PDF covering visa requirements, cost of living, housing, healthcare, banking, education, pet relocation, cultural etiquette, safety, climate, transportation, internet, and employment information specific to US citizens relocating to that country.
We update our guides regularly to reflect changes in immigration policies, visa requirements, and other regulations. Major updates occur at least twice per year, with minor updates as needed when significant changes happen.
Our primary focus is US citizens, but many of the visa and immigration details are useful for citizens of other countries as well. The cost of living, housing, and general relocation information is universally applicable.
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through Stripe's PCI-DSS compliant payment system.
Yes. We never store your credit card information on our servers. All payment processing is handled by Stripe, one of the world's leading payment processors with bank-grade security.
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund. No questions asked.
After completing your purchase, you'll be redirected to a download page where you can instantly download your PDF. You'll also receive an email with a backup download link.
Yes. Your purchase gives you lifetime access to download your guides anytime. Your download links remain active and you can access them through our website or the email we send you.
All our guides are in PDF format, which you can read on any device using PDF reader software. The PDF is optimized for both screen reading and printing.
The Regional Bundle includes PDF guides for all countries in your chosen region. For example, the Americas & Caribbean bundle includes 34 country guides covering countries from Canada down to Saint Kitts and Nevis.
The Complete Bundle includes all 195+ country guides we offer, plus all regional bundles. You also receive access to all future guides we add at no additional cost.
Yes! Contact our support team and we'll help you upgrade your purchase. You'll only pay the price difference between your original purchase and the bundle.
You can reach us by email at support@freshstart.com. We typically respond within 24-48 hours. For urgent matters, please include "URGENT" in your email subject line.
If you find information that seems outdated or incorrect, please let us know at corrections@freshstart.com. We take accuracy seriously and will investigate immediately. If verified, we'll send you an updated version.